Refund & Cancellation Policy

Last updated: February 4, 2026

Overview

At Twisty3DPrints, LLC, we want you to be satisfied with your purchase. This policy outlines our refund and cancellation procedures for our digital products and services.

Digital Products

For digital products (e-books, guides, downloadable content):

  • Refund requests must be made within 14 days of purchase
  • We offer a full refund if you are not satisfied with your purchase
  • To request a refund, contact us with your order details

Subscription Services

For subscription-based services:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • No refunds are provided for partial billing periods
  • You retain access to the service until your subscription period ends

How to Request a Refund

To request a refund or cancel a subscription:

  1. Email us at support@twisty3dprints.com
  2. Include your order number or account email
  3. Provide a brief explanation for your request
  4. We will process your request within 5-7 business days

Refund Processing

Once approved, refunds will be processed to your original payment method. Please allow:

  • 5-7 business days for the refund to be processed
  • Additional time for your bank or credit card company to post the refund

Disputes

If you have a billing dispute or concern about a charge, please contact us first before initiating a chargeback with your payment provider. We are committed to resolving any issues promptly and fairly.

Exceptions

Refunds may not be available for:

  • Products purchased more than 14 days ago
  • Services that have been fully rendered
  • Custom or personalized products
  • Products obtained through promotional offers (unless otherwise stated)

Contact Us

If you have any questions about our refund policy, please contact us at support@twisty3dprints.com.